Frequently Asked Questions
Everything you need to know about our premium garment restoration and care services.
How do I ship my items to Specialized Repair?
Once you place an order, we will email you a prepaid shipping label. Simply pack your garments securely and drop them off at any authorized courier location.
What is the typical turnaround time for a repair?
Most standard repairs and alterations are completed within 7 to 10 business days from the date we receive your item at our facility.
Can you repair luxury or designer fabrics?
Yes, our master tailors specialize in high-end fashion, including delicate silks, heavy leathers, and intricate beadwork found on designer labels.
What happens if a garment cannot be repaired?
If our experts determine an item is beyond repair, we will contact you immediately to discuss options and issue a full refund for that specific service.
Do you offer a guarantee on your workmanship?
We take pride in our craft. All specialized repairs come with a 90-day satisfaction guarantee; if the repair fails under normal wear, we will fix it free of charge.
How do I track the status of my order?
You can track your garment's journey through our 'Order Status' portal using your order number and email address for real-time updates.